Smart View Error "The request timed out. Contact your administrator to increase netRetryCount and netRetryInterval" After Installing Internet Explorer 7 or Later (Doc ID 756288.1)

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APPLIES TO: Hyperion Financial Management - Version 9.3.0.0.00 to 11.1.1.3.00 [Release 9.3 to 11.1] Information in this document applies to any platform. 10.29.15 SYMPTOMS When attempting to connect to Hyperion Financial Management (HFM) using SmartView the following error message appears: The request timed out. Contact your administrator to increase netRetryCount and netRetryInterval. CHANGES The web browser was upgraded to Internet Explorer 7.0 or higher. CAUSE This issue occurs because of a time-out limit introduced during installation of Internet Explorer (IE) 7. By default this is set to 1 minute. In previous IE versions it was 60 minutes. SOLUTION To avoid this error the default time-out value for persistent HTTP connections may be increased. Follow the steps below to change the default time-out value: Click Start, click Run, type regedit and press Enter Locate and select the following key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings  On the Edit menu, point to New and click DWORD Value. Type 'KeepAliveTimeout' and press Enter. On the Edit menu, click Modify. Select Decimal Enter the appropriate time-out value (in milliseconds). For example, to set the time-out value to two minutes, type 120000. For three minutes, 180000. Click OK If you use a KeepAliveTimeout value higher than 120000 (two minutes), you must create an additional registry key and set its value equal to the KeepAliveTimeout value that you want: 9.1. Repeat steps 3-8, creating DWORD value 'ServerInfoTimeout' Restart Internet Explorer.